Shipping policy

Last updated: October 4, 2026

Order Processing

Orders are generally processed within 2–5 business days, excluding weekends and federal holidays. Processing time is separate from carrier transit time. High order volume, product availability, weather, and carrier conditions may affect timing.

Shipping Destinations and Rates

Available shipping destinations, methods, and charges are displayed at checkout. If a destination or shipping method is not offered at checkout, we cannot accept the order through the website for that destination. Shipping charges are calculated before payment and are non-refundable except where this policy, our Refund Policy, or applicable law provides otherwise.

Delivery Estimates

Any delivery date or transit time displayed at checkout or in an order confirmation is an estimate, not a guarantee. We are not responsible for carrier delays outside our reasonable control. If we cannot ship within a stated time, or within 30 days when no shipping time is stated, we will notify you and provide the options required by applicable law, including the opportunity to agree to the delay or cancel for a prompt refund.

Tracking and Split Shipments

When tracking is available, it will be sent to the email address used for the order. Items in the same order may arrive in separate packages and on different dates. Multiple tracking numbers may be provided.

Address Accuracy and Order Changes

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs correction. We cannot guarantee changes after fulfillment begins. Additional carrier or reshipping charges resulting from an incorrect address, refusal, or failure to collect a package may be deducted from a refund or charged before reshipment, to the extent permitted by law.

Lost, Missing, or Damaged Packages

If tracking shows delivery but you cannot locate the package, check the delivery area, household members, neighbors, and the carrier first. Then contact us promptly with your order number. For packages damaged in transit, keep the product and all packaging and send photographs to fred.leis@mail.com. We will work with the carrier and provide a remedy when appropriate.

International Orders

For destinations outside the United States, the customer is responsible for duties, taxes, customs charges, brokerage fees, and import restrictions unless checkout expressly states otherwise. Customs processing may delay delivery. Refused international packages may be refunded only after return and inspection, less non-refundable shipping and charges we incur, where permitted by law.