Refund policy

Last updated: October 4, 2026

Returns

We accept return requests made within 30 days after delivery. To be eligible, an item must be unused, unopened, in its original packaging, and in the same condition in which it was received. A receipt or other proof of purchase is required.

To request a return, contact us at fred.leis@mail.com before sending any item back. If your return is accepted, we will provide return instructions. Items returned without prior authorization may not be accepted.

Consumable and Personal-Care Products

For health, safety, and hygiene reasons, food, treats, nutritional supplements, cosmetics, grooming products, and other consumable or personal-care items can be returned only if they are unopened and the original seal is intact. Opened or used products are not returnable unless they arrived damaged, defective, contaminated, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, defective, or incorrect. Include your order number and clear photographs of the product and packaging so that we can review the issue. When we confirm an error or qualifying defect, we will provide an appropriate replacement, refund, or other remedy at no additional return-shipping cost to you.

Non-Returnable Items

Gift cards, personalized products, downloadable products, opened consumables, and items identified as final sale cannot be returned, except where applicable law requires otherwise.

Return Shipping

Customers are responsible for return-shipping costs for discretionary returns. Original shipping charges are not refundable unless the return results from our error or applicable law requires a refund. We recommend using a trackable shipping service because we cannot guarantee receipt of a returned item.

Refunds

We will notify you after we receive and inspect the return. If approved, the refund will be issued to the original payment method, normally within 10 business days after approval. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed since approval, contact us at fred.leis@mail.com.

Order Cancellation

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after fulfillment or shipment has started. If we cannot ship an order within the promised time, we will provide the options required by applicable law, which may include agreeing to a delay or receiving a prompt refund.